Frequently Asked Questions
Do I need a doctors referral?
No you do not need a referral to see one of our physiotherapists. However, if you are making a worker’s compensation claim or are a DVA patient you do require a doctors referral.
If you do have one please bring it with you so we can inform the referring Dr on your progress.
What do I need to bring with me?
Drs referral if you have one.
Investigations – X-ray, CT, MRI scans
Workers Compensation and CTP insurance patients: Claim number, insurance company details and Dr referral
How long are the appointments?
Initial appointments are 45min. These initial appointments include clinical history, assessment and your first treatment.
Subsequent appointments are 30min.
We do also offer extended 45min or 60min consults if you have a complex condition or if you need us to look at more than one area of pain.
I have private health insurance, can I claim at the time of my appointment?
Yes you can. We have an EFTPOS machine which allows you to claim on your health insurance at the end of your appointment. You will be required to pay the gap between your rebate and our consultation fee.
How do I make an appointment?
By phone: (02) 9960 3798
Enquiry form: click here
Monday: 8:00am – 7:00pm
Tuesday 8:00am – 6:30pm
Wednesday 8:00am – 6:00pm
Thursday 8:00am – 6:30pm
Friday 8:00am – 3:00pm
Saturday 9:00am – 1:00pm
What do I need to wear?
Loose fitting clothing is best. We may require you to disrobe to allow us access to the area that needs to be treated. We also have some shorts available to change into if required.
Do you do home visits?
Yes, we will come to you if you can’t get to us. Please phone us to discuss and book. We typically provide services to Mosman, Beauty Point, Cremorne and Neutral Bay. If you are outside these suburbs please call us as we will do our best to make it work!
Do you have a cancellation policy?
Yes we do. We ask that if you need to cancel your appointment that you give us 24 hours notice. Commonly there are people waiting for a cancellation to occur so they can get in to see their Physio. If less than 24 hours notice is given a cancellation fee may be charged.
Where are you located?
Innovations Physio & Pilates is located in Mosman on the corner of Military Road and Cowles Road at number 600 Military Road. We are on the opposite side of Cowles Road to the Crystal Car Wash Cafe.
Where can we park?
There is 2 hour on street parking in Cowles Road. Bridgepoint Shopping Centre is just 1 block away – there is also parking here.
How can I pay?
We accept card payment (credit or debit card) and bank transfer. We no longer accept cash or cheque
Have any further questions? Contact us.
Rehabilitate, Educate, Innovate.
Providing excellence in physiotherapy from assessment to diagnosis, treatment and rehabilitation